To file a land complaint related to KPK revenue records, you have three main channels. For complaints about SDC service quality, Patwari conduct, or land record errors, use the KPK Revenue Portal at kplr.gkp.pk and its contact information, or visit the SDC in person. For broader grievances against Revenue Department officers, file through the KP Citizen’s Portal at complaint.kp.gov.pk or call 8889, which automatically routes the complaint to the relevant Deputy Commissioner and escalates to the Commissioner and Chief Secretary if unresolved within set timelines. For illegal occupation of your land, file directly before the KPK Property Tribunal under the POIP Ordinance 2026 via the relevant district court. Each channel serves a different type of complaint and understanding which one applies to your situation is what determines whether your complaint reaches the right authority.
Land complaints in KPK arise in two broad categories. The first is administrative complaints: a Patwari has refused to process a mutation, an SDC official has demanded an unofficial payment, a record shows an error, or a complaint about the delay or quality of a service at the land record centre. The second is substantive property disputes: someone is occupying your land without authority, a fraudulent mutation has been entered, or your ownership in the revenue record has been altered. These two categories require different channels, and mixing them up by taking an occupancy dispute to an SDC or a service complaint to the Property Tribunal wastes time and achieves nothing.
Channel One: The KPK Revenue Portal (kplr.gkp.pk)
The KPK Land Records (KPLR) portal at kplr.gkp.pk is operated by the Revenue and Estate Department KPK under the Board of Revenue. Its primary functions are providing SDC appointments, enabling online land record searches, and receiving feedback on SDC services. The portal is the direct administrative interface with the Board of Revenue’s land record management function.
The portal offers a Search and Feedback section that allows citizens to locate their appointment records and leave feedback on service quality. This is the appropriate channel for complaints specifically about the SDC’s service delivery, including:
- An SDC official who provided incorrect information or refused a valid service request
- Errors in the digital land record that you discovered after checking the Fard or Jamabandi online
- A mutation application that has been submitted at the SDC but has not been processed within a reasonable period
- Data entry errors in the computerised land record that differ from the original Jamabandi
To access the feedback function, visit kplr.gkp.pk and click Search and Feedback, enter your appointment or reference details, and submit your feedback. The portal’s contact details are: email at info@kplr.gkp.pk and phone at 091-9219242. The PMU office is located at Revenue Academy, Railway Line, Phase III Chowk Hayatabad.
For direct SDC-level issues, the Board of Revenue KPK has confirmed that every action and step of an SDC official is tracked by the software, providing a check and balance mechanism. SDCs have a predefined fee structure and service mechanism to facilitate citizens without delaying tactics or refusal. If an SDC official is not following the fee structure or is demanding payment outside the official structure, report this through the portal or directly to the Board of Revenue.
Channel Two: The KP Citizen’s Portal and Complaint System
The Pakistan Citizen Portal at web.citizenportal.gov.pk, which evolved from the original KP Citizen’s Portal, is the primary government grievance redressal system for KPK residents. Revenue is one of the five departments covered under the system. The portal is accessible both as a website and as a mobile app available for Android and iOS.
To file a land complaint through the Pakistan Citizen Portal for KPK:
- Register on the portal at web.citizenportal.gov.pk using your CNIC and mobile number
- Log in and select File a New Complaint
- Choose Revenue as the department from the department list
- Describe your complaint in detail, specifying the Tehsil, Patwari circle, property details, and the specific officer or conduct you are complaining about
- Attach any supporting documents such as a Fard showing the erroneous record, a previous mutation copy, or correspondence with the relevant revenue official
- Submit and note the complaint reference number
Alternatively, call 8889 to register a complaint by phone if you cannot use the online portal.
Once the complaint is submitted, it is automatically assigned to the Deputy Commissioner of the relevant district through the online dashboard. The assigned officer must resolve it within 15 days. If it remains unresolved after 15 days, it is automatically escalated to the Commissioner. If it remains unresolved after 22 days, it is escalated to the Chief Secretary. At the 41-day mark, it reaches super-escalation status, at which point it is visible to all higher authorities and the Prime Minister’s Office.
This escalating accountability structure makes the Citizens Portal effective for complaints against revenue officers including Patwaris, Naib Tehsildars, Tehsildars, and SDC officials who are not performing their duties or are engaging in misconduct. It creates a digital record of the complaint, a timeline for resolution, and an automatic escalation mechanism that removes the need for you to physically pursue officials.
Channel Three: The KPK Property Tribunal for Illegal Occupation Cases
For cases where someone has physically taken possession of your land without legal authority, or where a fraudulent mutation has transferred your property to another person, the appropriate channel is the KPK Property Tribunal established under the Protection of Ownership of Immovable Property (Amendment) Ordinance 2026.
- Filing before the Property Tribunal is not handled through the kplr.gkp.pk portal. Approach the relevant District Court where the tribunal has been established, or in cases where a portal-based mechanism has been established for your district, through the relevant POIP portal. The Tribunal is presided over by a serving Additional Sessions Judge and must forward your complaint to the Scrutiny Committee within 3 days of receipt. The committee investigates and submits its report within 30 days. The Tribunal must issue its final decision within a further 30 days.
- The Tribunal can issue interim protective orders at any stage, including sealing the property or prohibiting any transfer. Criminal penalties of 5 to 10 years imprisonment and fines of up to Rs 10 million apply to those found to have illegally occupied the property.
- A Fard confirming your ownership is the foundational document for any Property Tribunal filing. Obtain a current certified Fard from the SDC or NADRA e-Sahulat franchise before approaching the Tribunal so that you have documentary confirmation of the current state of the ownership record.
Channel Four: The Board of Revenue KPK as the Highest Revenue Court
The Board of Revenue KPK is the highest appellate and revisional authority in all revenue matters in the province. It supervises all revenue officers from the Commissioner level down to the Patwari. It is the court of last resort within the revenue hierarchy before a matter moves to the Peshawar High Court.
If you have exhausted the SDC complaint mechanism and the Citizens Portal without satisfactory resolution, and the matter is one of revenue law rather than illegal occupation, approach the Board of Revenue directly. The Board of Revenue’s contact is at 091-9210328 and pstosmbr@gmail.com.
Complaints about revenue officers that involve corruption or bribery can also be filed with the Anti-Corruption Establishment KPK, which operates independently of the revenue hierarchy and can investigate and prosecute revenue officials.
What to Include in Any Land Complaint
Regardless of which channel you use, the strength of your complaint depends on the documentary evidence you attach. Before filing, prepare the following:
- A current Fard or Jamabandi extract showing the current state of the record, obtained from the SDC or KPLR portal
- Any previous Fard or mutation copy that shows what the correct position was before the error or tampering
- Your CNIC and the CNICs of any other relevant parties
- The specific Tehsil, Mauza, Khewat number, and Khasra numbers of the affected property
- The name and designation of any specific revenue official involved if your complaint is about misconduct
- A chronological factual description of what happened, when each event occurred, and what action you have already taken
The Board of Revenue KPK has confirmed that the Directorate of Land Records is committed to eliminating discretionary bottlenecks and scaling real-time dashboards for field monitoring. This means complaints about specific SDC officials are tracked within the system and form part of the performance monitoring framework.
Finding Your Nearest SDC
The KPLR portal at kplr.gkp.pk maintains a list of all active Service Delivery Centres across KPK’s digitised districts. SDC centres are established at Tehsil headquarter level, with some districts having multiple centres for high-transaction areas. The centres found on the portal include locations in Peshawar (Shami Road and Tehsil Building), Charsadda, Kohat, Mardan, Abbottabad, Mansehra, Dera Ismail Khan, Bannu, Swabi, Lakki Marwat, Tank, Hangu, Karak, Batagram, and many tehsil-level centres in the digitised districts.
SDCs handle three core services: issuance of Fard, processing of mutation applications, and correction of land records through the Fard Badar process. For any complaint that relates specifically to one of these services at a named SDC, mentioning the SDC, the date, and the staff involved in your portal or phone complaint gives the investigating officer the specific information needed to act.
You can book an SDC appointment online through the portal at kplr.gkp.pk/Appointment/BookNow. For the Fard Badar record correction process specifically, the SDC is the appropriate starting point, and if the SDC does not resolve the correction within the expected timeframe, escalate through the Citizen’s Portal revenue category.
Complaints Specifically About Patwari Conduct
Patwaris in KPK have a reduced role since the 2026 ordinance restricted them to wirasti (inheritance) mutations only, but they remain active in Khasra Girdawari harvest inspections, Roznamcha Waqiati diary maintenance, Shajra Nasab genealogical verification, and demarcation support. Complaints about Patwari conduct in these remaining functions go through the same Citizens Portal revenue department route, with the Patwari’s Circle and Tehsil specified in the complaint.
If the Patwari is attempting to conduct or has conducted a fraudulent sale or other transaction mutation despite being legally restricted to inheritance mutations only, this is both an administrative complaint and a potentially criminal matter. File the administrative complaint through the Citizens Portal and separately report the matter to the ACE KPK if there is evidence of corruption.
Understanding why Patwaris can only handle inheritance transfers now helps frame the complaint correctly. A Patwari who claims authority over a sale mutation and demands payment for it is acting outside their legal mandate under the current ordinance framework. This is the specific fact to articulate in your complaint.
For Overseas Pakistanis Filing Land Complaints in KPK
Overseas Pakistanis who have property in KPK and need to file a complaint can use the Pakistan Citizen Portal from anywhere in the world by registering with a Pakistani CNIC and a contact number where OTP can be received. The Overseas Pakistanis Foundation also has a complaint cell that can coordinate with relevant KPK authorities for property-related grievances, accessible via email at info@opf.org.pk or through their online portal at opf.pitb.gov.pk.
For illegal occupation specifically, the KPK Special Court for Overseas Pakistanis approved by the cabinet in January 2026 under the Overseas Pakistanis Properties Act 2025 provides a dedicated judicial mechanism with e-filing, video-link hearings, and a 90-day disposal timeline.
Frequently Asked Questions
What is the direct contact for the KPK Revenue Portal?
The KPLR portal at kplr.gkp.pk can be contacted at info@kplr.gkp.pk or by phone at 091-9219242. The Project Management Unit office is at Revenue Academy, Railway Line, Phase III Chowk Hayatabad, Peshawar. For the Board of Revenue itself, the contact is 091-9210328 or pstosmbr@gmail.com.
What happens if my land complaint on the Citizens Portal is not resolved?
The complaint is automatically escalated through three levels. If unresolved within 15 days, it escalates to the Commissioner. After 22 days, it escalates to the Chief Secretary. After 41 days, it reaches super-escalation status visible to all higher authorities and the Prime Minister’s Office. This automatic escalation removes the need for you to physically pursue officials and creates accountability pressure at progressively higher levels of government.
What type of land complaint should go to the Property Tribunal rather than the Revenue Portal?
If someone has physically occupied your land without authority, or a fraudulent mutation has transferred your property to another person, go to the Property Tribunal. The Revenue Portal and Citizens Portal handle service quality, record errors, and officer misconduct. The Property Tribunal handles illegal occupation as a legal matter with criminal penalties and interim protective orders.
Can I file a KPK land complaint from abroad?
Yes. The Pakistan Citizen Portal at web.citizenportal.gov.pk is accessible internationally. Register with your CNIC and file the complaint under the Revenue department category. Overseas Pakistanis can also contact the Overseas Pakistanis Foundation complaint cell, which coordinates with relevant authorities. For illegal occupation cases specifically, the KPK Special Court for Overseas Pakistanis allows e-filing from abroad.
What property details do I need before filing?
You need the Tehsil and Mauza name, the Khewat number, the Khasra number or numbers, a current Fard showing the record position, and any prior Fard or mutation copy showing what the correct position should be. The more specific your documentation, the faster the investigating officer can verify the claim and take action.